Linkedin – Talent Solutions Support Specialist (posted on 12 April 2018)

Company
Linkedin
Industry
Technology/HR
Location
Singapore
Position Type
Permanent (full-time)
Post Date
12 April 2018
Closing Date
n.a

Employer Description
Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. With more than 546 million members worldwide, including executives from every Fortune 500 company, LinkedIn is the world's largest professional network on the Internet. The company has a diversified business model with revenue coming from Talent Solutions, Marketing Solutions, and Premium Subscriptions products. Headquartered in Silicon Valley, LinkedIn has offices across the globe.

Program Details
  • Provide support to LinkedIn Talent Solutions clients
  • Work within a queue-support model with specific daily targets on the number of customer contacts completed
  • Analyze and understand clients and their business, answering all product inquiries and questions
  • Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users
  • Document all communication with users and accounts accurately and in a timely manner via system tools
  • Ensure that all issues are escalated appropriately to the correct internal departments and management
  • Onboard and train new customers on Talent Solutions products via phone and webinar 

Qualifications
  • BA/BS degree in a related field
  • Knowledge in Malay or Korean language to support our Malaysian and Korean Market
  • Experience working in Internet companies
  • Experience in technical and product support/troubleshooting
  • Experience analyzing data, trends and client information to identify product or service growth opportunities
  • Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
  • Excellent communication skills
  • Preferred 1 years of experience in customer support or account management in English and any of the SEA languages (Mandarin, Bahasa Malay or Korean)


Application

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