Lazada - Customer Care Data Analyst (posted on 06 April 2018)

Position Type
Post Date
06 April 2018
Closing Date

Employer Description
aunched in 2012, Lazada is the number-one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 135,000 local and international sellers as well as 3,000 brands serving the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions.

Program Details
  • Design, setup and maintain series of automated reports and dashboards.
  • Close monitoring on most crucial KPIs,
  • Identify then analyzing abnormal data trends, Liaise with Regional Performance Team on findings
  • Provide accurate KPI reports to the countries
  • Manage the send out of the NPS/CSAT surveys.
  • Administrate the Survey tool in terms of Survey design, improvement, User management, Issues management.
  • Data Analysis
  • Excel Macro VBA Programming
  • Knowledge in business intelligence tools (Qliksense &PowerBi)

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