BNP Paribas – L2 (IT) Support Analyst (posted on 15 January 2018)

Company
BNP Paribas
Industry
Banking
Location
Singapore
Position Type
Permanent (full-time)
Post Date
15 January 2018
Closing Date
n.a

Employer Description
In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Program Details
  • Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 24 * 6 production support for the APAC region.
  • Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
  • Independently debug and propose resolution/work-around for complex production issues.
  • Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
  • Coordinate across various teams to effectively manage production issues and maintenance activities.
  • Respond to user requests, incidents and follow up on problems in a timely manner.
  • Ensure issues are reported, tracked, followed up and escalated timely.
  • Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
  • Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process 

Qualifications
  • University Degree in Computer Science or related disciplines 
  • Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage 
  • Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform
  • Strong understanding of payments, local clearing systems, H2H concept and applications, reporting
  • Strong understanding of stop list filtering, AML, social engineering etc
  • Working grasp of double posting accounting treatment 

Application

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