BNP Paribas – L2 (IT) Support Analyst (posted on 15 January 2018)

BNP Paribas
Position Type
Permanent (full-time)
Post Date
15 January 2018
Closing Date

Employer Description
In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Program Details
  • Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 24 * 6 production support for the APAC region.
  • Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
  • Independently debug and propose resolution/work-around for complex production issues.
  • Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
  • Coordinate across various teams to effectively manage production issues and maintenance activities.
  • Respond to user requests, incidents and follow up on problems in a timely manner.
  • Ensure issues are reported, tracked, followed up and escalated timely.
  • Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
  • Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process 

  • University Degree in Computer Science or related disciplines 
  • Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage 
  • Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform
  • Strong understanding of payments, local clearing systems, H2H concept and applications, reporting
  • Strong understanding of stop list filtering, AML, social engineering etc
  • Working grasp of double posting accounting treatment 


BestTop Related Mentor
Do not know which type of candidate this employer is looking for?
Do not know how to customize resume to this specific job position?
Do not know how to crack the interview and standout in this role?

Contact BestTop mentors now. The cost of a meal may get you to your dream job! Log on to for more information.